Inside The Clubhouse: Our Team, Purpose and Player Standards

The Clubhouse is an online casino operated by Novatrix SRL. Since 2021, we have developed one account environment for pokies, live tables, payments, promotions and player support. Our purpose is practical: give members clear access to games and account tools while explaining the conditions that affect deposits, bonuses, verification and withdrawals.

What We Operate

Our casino combines browser-based play, mobile access and a cashier supporting AUD and selected digital currencies. The lobby includes content from Play’n GO, Pragmatic Play, NetEnt, Playtech, Quickfire and iSoftBet. New members can review the current welcome package before depositing, while returning players can progress through 15 Clubhouse loyalty levels.

We manage:

  • account registration and identity verification;
  • real-money and promotional balances;
  • pokies, live casino and table-game access;
  • card, e-wallet, voucher, bank and crypto transactions;
  • Clubhouse Points, cashback and promotional rewards;
  • account limits, cooling-off and self-exclusion requests;
  • live-chat and email support.

How Our Teams Work Together

The customer support team handles account access, cashier questions and document status. Payments specialists review deposits, withdrawals and payment-method ownership. The compliance team manages age, identity, address and source-of-funds checks when required. Our safer-gambling staff process limits, time-outs, self-exclusion and marketing preference requests.

Game and promotion teams maintain lobby categories, campaign terms and reward schedules. Security specialists monitor login activity, payment risk and unusual account behaviour. A withdrawal may therefore involve more than one team when identity, payment ownership or bonus conditions need confirmation.

Our Operating Standards

We publish the material conditions that can change a player’s decision. These include the minimum qualifying deposit, wagering target, maximum promotional stake, reward validity, game contribution and withdrawal checks. Current account and cashier screens remain the controlling record for an active transaction or promotion.

We do not ask players to disclose a password through chat or email. Documents should be uploaded through the secure account route specified by our support team. Payment methods must belong to the registered account holder unless our terms expressly permit another arrangement.

Australian Player Support

AUD can be selected as an account currency. The cashier may display cards, e-wallets, vouchers, bank options and crypto routes according to the account and transaction. Our support service operates through live chat and email, with 24/7 assistance listed for account and casino enquiries.

For a privacy request, complaint or formal account matter, contact the appropriate team through the details shown on our Contact page. Include the registered email and a concise description, but never send a password or full payment-card number.

Company Contact Details

Operator: Novatrix SRL

Casino brand: The Clubhouse Casino

Office: 18 Harbour Exchange Square, Sydney NSW 2000, Australia

General enquiries: [email protected]

Privacy enquiries: [email protected]

Responsible gambling: [email protected]

Our Commitment

We want every account action to be understandable before it is confirmed. Players should know the applicable amount, timing, verification step and bonus consequence. We also provide account controls because gambling involves financial risk and should remain entertainment rather than a source of income.