Responsible Gambling and Account Controls at The Clubhouse

Last Updated: 29 July 2026

We want gambling to remain entertainment. Every wager involves financial risk, winnings are never guaranteed and increasing a stake does not recover an earlier loss. Use only money set aside for leisure, decide limits before play and stop when gambling no longer feels controlled.

Legal Age and Account Eligibility

You must meet the legal gambling age applicable to you. We may request identity and age documents during registration, payment review or withdrawal. Accounts created by minors are prohibited.

Parents and guardians should protect shared devices with passwords, block saved payment details and consider filtering tools. Do not leave an authenticated casino session open where another person can access it.

Controls Available in Your Account

Deposit limits

Set the maximum amount that can enter the account during a chosen daily, weekly or monthly period. A lower limit can take effect promptly. An increase may involve a cooling period before it becomes active.

Loss and wager limits

A loss limit caps net gambling losses over the selected period. A wager limit caps the total amount staked, including recycled winnings. Choose the measure that matches the behaviour you need to control.

Session limits and reality checks

Session controls reduce continuous play. Reality checks display elapsed time and account activity at intervals, giving you a clear decision point to continue, review the account or log out.

Cooling-off period

A cooling-off period temporarily blocks play for a selected duration. Use it when you need distance from the account without making a longer self-exclusion request.

Self-exclusion and account closure

Self-exclusion blocks gambling access for the selected period and may also stop direct promotional messages. Contact our safer-gambling team if you need help choosing or applying the period. Ordinary closure is not a substitute for self-exclusion when gambling harm is involved.

Marketing preferences

You can opt out of promotional email, SMS and push notifications. Contact support if messages continue after your preference has been updated.

Managing a Limit

Open the responsible gambling or account settings area, choose the relevant control, enter the amount or period and confirm. Decreasing a limit should not require a cooling period. Increasing or removing a protective limit may be delayed and reviewed.

Limits work best when they reflect a real leisure budget. Do not set them according to an expected win or an amount you hope to recover.

Signs That Gambling Is Causing Harm

Review your play if you:

• spend more money or time than planned;
• chase losses with larger or faster bets;
• borrow money or delay bills to gamble;
• hide account activity from people close to you;
• feel anxious, angry or distracted after play;
• use gambling to escape stress or financial pressure;
• repeatedly break limits you set for yourself.

Self-Assessment

Ask yourself:

1. Do I regularly gamble longer than planned?
2. Have my stakes increased to create the same excitement?
3. Do I return quickly to recover a loss?
4. Have I borrowed or sold something to fund play?
5. Have I hidden gambling transactions?
6. Has gambling affected sleep, work or relationships?
7. Do I feel restless when I cannot gamble?
8. Have I ignored a limit or cooling-off plan?
9. Do I treat a possible win as part of my budget?
10. Would a break from gambling improve my current situation?

Several “yes” answers are a reason to stop and seek support.

Common Myths

Myth: A losing streak makes a win more likely.

Reality: Independent random outcomes do not compensate for earlier losses.

Myth: Increasing the stake is the fastest way to recover.

Reality: A larger stake increases the amount at risk.

Myth: Loyalty status changes game odds.

Reality: Rewards do not alter the mathematical rules of a game.

Financial and Device Controls

Ask your bank whether a gambling-transaction block is available. Gamban and BetBlocker can restrict access across devices. Remove saved payment credentials and ask a trusted person for practical support if easy access is contributing to harmful play.

Support Organisations

If there is an immediate risk of harm, contact local emergency services.

Support for Friends and Family

Speak calmly, focus on observed behaviour and avoid taking control of another person’s account without consent. Encourage professional support and protect shared finances. Support services can also advise family members directly.

Contact Our Safer-Gambling Team

Email: [email protected]

Live chat: available through the Help section

Office: 18 Harbour Exchange Square, Sydney NSW 2000, Australia