Privacy Policy for The Clubhouse Casino Accounts and Services

Last Updated: 29 July 2026

Effective Date: 29 July 2026

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our site, create an account, contact support, use the cashier, complete verification or manage responsible gambling controls. It also explains the choices and rights available to you.

1. Who We Are

The Clubhouse Casino is operated by Novatrix SRL. References to “we”, “our” and “us” mean the operator and the service providers acting on our instructions. Questions about personal information can be sent to [email protected].

2. Information We Collect

We may collect:

  • identity and contact data, including name, birth date, address, email and phone number;
  • account data, including username, encrypted credentials, preferences, balances and loyalty status;
  • verification data, including government ID, proof of address, payment ownership and source-of-funds material;
  • transaction data, including deposit and withdrawal amounts, method, currency, time and status;
  • gambling activity, including game rounds, stakes, wins, losses, session history and limit settings;
  • technical data, including IP address, device, browser, operating system, language, identifiers and login records;
  • communications, including live-chat transcripts, emails, complaints and support attachments;
  • marketing choices, promotion activity and cookie preferences.

Do not send a password, card security code or complete payment-card number to support.

3. Why We Use Personal Information

We process information to create and secure accounts, provide games, complete payments, verify identity and age, prevent fraud, enforce terms, operate bonuses, answer support requests and provide responsible gambling tools. We also use data to maintain site performance, investigate disputes, comply with legal duties and improve our services.

Depending on the activity and applicable law, processing may rely on contractual necessity, legal obligation, legitimate interests, consent or the protection of vital interests.

4. Payments, KYC and Safer Gambling

Payment processors receive the information needed to authorise and settle transactions. Verification providers may compare submitted documents and account details. Fraud-prevention systems may analyse device, payment and behavioural signals. Safer-gambling data may be used to apply limits, process self-exclusion and identify account activity requiring review.

We may request updated documents when existing information expires, payment ownership changes or account activity requires enhanced checks.

5. Cookies and Similar Technologies

We use essential cookies for login, security and account continuity. Preference cookies remember language and display choices. Analytics technologies measure traffic, navigation and performance. Marketing or affiliate identifiers may record campaign attribution and promotion interaction.

You can manage non-essential cookies through the consent tool or browser settings. Blocking essential cookies may affect login, cashier or security functions.

6. Sharing Personal Information

Information may be shared with hosting providers, payment processors, identity-verification services, customer support platforms, security and fraud specialists, analytics providers and professional advisers. We may also disclose information to regulators, law-enforcement bodies, courts or other authorities where required.

Service providers may use information only for the contracted purpose and must apply appropriate confidentiality and security controls.

7. International Transfers

Some providers may process data outside Australia. Where required, we use contractual safeguards, access controls and provider assessments intended to maintain appropriate protection during an international transfer.

8. Retention

We retain information for as long as needed to operate the account, complete transactions, resolve disputes, prevent fraud and meet legal or regulatory duties. Retention periods vary by record type. Identity, transaction and self-exclusion records may be held after account closure where compliance, security or dispute obligations require it.

9. Security

We use encryption in transit, controlled access, account authentication, transaction monitoring, secure hosting, logging and administrative procedures. No system eliminates every risk, so use a unique password, protect your device and contact us promptly if you notice unauthorised activity.

10. Your Rights and Choices

Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability. You may withdraw consent where processing relies on consent and opt out of promotional email, SMS or push messages. We may need to verify identity before completing a request.

Some records cannot be deleted immediately when retention is required for payments, fraud prevention, disputes, self-exclusion or legal compliance.

Our services are intended only for people who meet the legal gambling age applicable to them. We may verify age and close an account created by a minor. Parents and guardians should use device controls and filtering software where appropriate.

Our site may link to payment services, game providers or other third parties. Their privacy practices are governed by their own notices. Review those notices before submitting information outside our site.

13. Changes to This Policy

We may update this policy when our services, providers or legal duties change. The date at the top shows the latest revision. Material changes may also be communicated through the site, account or registered email.

14. Privacy Contact

Email: [email protected]

Office: 18 Harbour Exchange Square, Sydney NSW 2000, Australia

Support: [email protected]