Terms Governing Your Clubhouse Casino Account and Play

Effective Date: 29 July 2026

Last Updated: 29 July 2026

These Terms govern access to our site, account registration, games, deposits, withdrawals, bonuses, verification, responsible gambling tools and support. By creating an account or using our services, you confirm that you have read and accepted them.

1. Definitions and Acceptance

“Account” means your registered player record. “Real balance” means deposited funds and eligible winnings. “Bonus balance” means promotional funds subject to separate conditions. “KYC” means identity, age, address, payment ownership and related checks. “Games” includes pokies, table games, live casino and other products shown in the lobby.

Promotion-specific rules form part of these Terms. If a promotion has a different wagering target, validity period or maximum stake, its published conditions apply to that offer.

2. Eligibility

You must meet the legal gambling age applicable to you and use our services only where permitted. You are responsible for understanding the laws that apply in your location. We may request evidence of age, identity and residence.

3. Registration and Account Security

Provide accurate, current information and keep it updated. One account is permitted per player and may also be limited by household, device, IP address or payment source. Protect your password and tell support immediately if you suspect unauthorised access.

We may verify an email address or phone number and may restrict account functions while material information is incomplete or inconsistent.

4. Verification

We may request a government-issued ID, proof of address dated within three months, payment ownership evidence and source-of-funds or source-of-wealth documents. Enhanced checks may apply according to transaction value, account history or risk indicators.

Deposits, withdrawals, bonuses or account access may be reviewed while verification is completed. Submitted documents must be clear, valid and unaltered.

5. Deposits and Balances

Use a payment method that belongs to you. The cashier shows the methods, currencies and limits applicable to the account and transaction. Deposits may be rejected or returned if ownership cannot be established, security checks fail or a payment provider declines the transaction.

Chargeback abuse, payment reversal fraud and using the account as a financial-transfer service are prohibited. Real and bonus balances may be displayed separately and can follow different withdrawal rules.

6. Withdrawals

Submit withdrawals through the cashier. We may require method matching, identity checks, payment verification or account review before approval. A request can move through pending, review, approved, processed or returned status.

Processing and receipt times depend on review requirements and payment rails. Card payments may require three to five business days after processing and bank routes may require five to seven. Crypto transfers also depend on the selected network and address accuracy.

7. Bonuses and Promotions

Only one bonus may be active at a time unless an offer states otherwise. Deposit promotions cannot be combined. The published welcome offer uses a minimum A$30 deposit, 40x wagering, seven-day validity and an A$8 maximum promotional stake.

Unless stated otherwise, pokies contribute 100%, selected table, roulette and video-poker games contribute 25%, and live dealer games contribute 0%. Excluded games, delayed rounds, low-risk strategies, multi-accounting and coordinated bonus use may lead to cancellation of bonus funds and related winnings.

8. Games and Transaction Records

A game round is governed by the displayed rules, paytable and transaction record. Do not interrupt a round intentionally or use automated tools. If a technical fault, incorrect game result, duplicated credit or payment error occurs, we may investigate, correct the account record and void an affected transaction where permitted.

Our system records are the primary evidence of account activity unless a clear technical error is established.

9. Prohibited Activity

You must not use false documents, multiple accounts, another person’s payment method, collusion, automated play, exploitative strategies, unlawful funds, manipulated devices or deceptive location tools. Fraud, bonus abuse, payment abuse and interference with site security are prohibited.

10. Suspension and Closure

We may restrict, suspend or close an account to investigate security, fraud, verification, payment, self-exclusion or Terms concerns. You may request ordinary account closure through support. Self-exclusion must be requested through the responsible gambling route so the appropriate protections can be applied.

11. Responsible Gambling

Gambling involves financial risk and is not a source of income. Account controls may include deposit, loss, wager and session limits, reality checks, cooling-off, self-exclusion, account closure and marketing preferences. An increase or removal may be delayed for player protection.

12. Intellectual Property and Site Use

Site text, software, graphics, trademarks and game content are protected by intellectual property rights. You may use the site for personal lawful play. Copying, scraping, reverse engineering or commercial reuse without permission is prohibited.

13. Complaints and Disputes

Contact support from the registered email and include the account identifier, relevant dates, transaction or game references and requested resolution. We may ask for supporting evidence and will review account records before responding. Escalation information will be provided where applicable.

14. Liability

We do not guarantee uninterrupted operation or a particular gambling outcome. Nothing excludes liability that cannot lawfully be excluded. Subject to applicable law, we are not responsible for losses caused by a player’s device, connection, incorrect wallet address, disclosed credentials or breach of these Terms.

15. Changes, Severability and Governing Rules

We may update these Terms and show the new date above. If one provision is unenforceable, the remaining provisions continue to apply. Applicable governing law and dispute jurisdiction depend on the operator framework and mandatory consumer rules.

16. Contact

Email: [email protected]

Office: 18 Harbour Exchange Square, Sydney NSW 2000, Australia